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Returns & Refunds

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Returns Eligibility

  • The item is unused, unworn, and in its original condition.
  • The item is returned with all original tags and packaging.
  • The return request is made within 14 days of receiving the item.
  • Items marked as "Final Sale" or "Clearance" are not eligible for returns.

How to Initiate a Return

  • Contact Us: Email our customer support at [Your Support Email] with your order number and reason for return.
  • Return Authorization: Our team will provide you with a Return Authorization Number and instructions on how to send your item back
  • Shipping the Item: Pack the item securely and include your order number. You are responsible for the cost of return shipping unless the item was faulty or incorrect
  • Return Address: You will receive the address in the return confirmation email.

Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund
  • If approved, the refund will be processed to your original payment method within 7–10 business days.
  • Please note that shipping costs are non-refundable.

Exchanges

  • If you would like to exchange an item, please follow the same process as above and specify the desired replacement item in your email.
  • Exchanges are subject to product availability.
  • If the desired item is unavailable, a refund will be issued.
  • Faulty or Incorrect Items
  • If you receive a faulty or incorrect item, please contact us within 7 days of receiving the order.
  • We will arrange for a replacement or refund at no additional cost to you.
  • Please include photos of the faulty item to expedite the process.

Non-Returnable Items

  • Custom-made or personalized items
  • Intimate or hygiene products
  • Gift cards
  • Final sale or clearance items
  • Late or Missing Refunds:
  • If you have not received your refund within the expected time frame:
  • Check your bank account again.
  • Contact your credit card company; processing time may vary
  • If the issue persists, email us at support@africanattireonline.com for assistance.

Terms and Conditions

Welcome to African Attire Online. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site.

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  1. Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions. If you do not agree, please do not use our site.

  1. Use of the Website
  • You must be at least 18 years of age to use this website.
  • You agree to use the site for lawful purposes only.
  • You must not engage in any conduct that restricts or inhibits anyone else’s use or enjoyment of the site.
  1. Intellectual Property Rights
  • All content on African Attire Online, including but not limited to text, graphics, logos, icons, and images, are the property of African Attire Online and are protected by copyright laws.
  • You may not reproduce, distribute, or create derivative works from any content without prior written permission.
  1. Product Information and Pricing
  • Prices and availability of products are subject to change without notice.
  • We strive to ensure accuracy in all descriptions, images, and pricing, but we do not guarantee that all information is error-free.
  1. Shipping and Delivery
  • Delivery times are estimates and may vary.
  • African Attire Online is not responsible for delays caused by external factors such as customs or postal services.
  1. Returns and Refunds
  • Returns are accepted within 30 days of purchase in their original condition.
  • Refunds will be processed after the product is received and inspected.
  1. Limitation of Liability
  • African Attire Online is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  1. Governing Law

These terms and conditions are governed by the laws of the United Kingdom.

Data Use Policy

  1. Data Collection

We collect personal information when you:

  • Register on our site
  • Place an order
  • Subscribe to our newsletter
  1. Data Use
  • We use your data to process orders, improve our services, and personalize your experience.
  • Your data is not shared with third parties except as necessary for service delivery (e.g., shipping partners).
  1. Data Protection
  • We implement security measures to maintain the safety of your personal information.
  • Our site uses SSL encryption to protect your information during transmission.
  1. User Rights
  • You have the right to request access, correction, or deletion of your personal data.
  • To exercise these rights, contact us at support@africanattireonline.com.
  1. Cookies
  • Our site uses cookies to enhance user experience. You may disable cookies in your browser settings, but this may affect site functionality.
  1. Third-Party Links
  • Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.
  1. Policy Updates
  • We may update this policy periodically. Changes will be posted on this page.
  1. Contact Information
  • For any questions regarding this policy, please contact us at support@africanattireonline.com

Privacy Policy Agreement Checkbox

When creating an account or completing a purchase on African Attire Online, you will be prompted to accept our Terms and Conditions and Data Use Policy by checking a confirmation box:

  • “I have read and agree to the Terms and Conditions and Data Use Policy.”

This action serves as your consent for African Attire Online to process your personal information in accordance with our Data Use Policy. If you do not agree, you will not be able to complete the registration or checkout process.

By checking the box, you acknowledge:

  • That you are over 18 years old.
  • That you agree to the terms outlined.
  • That you consent to the use of your data for processing orders and communication.

GDPR Compliance Notice

African Attire Online is fully compliant with the General Data Protection Regulation (GDPR). This means:

  1. Data Transparency: We are transparent about how your personal data is collected and used.
  2. Right to Access: You have the right to access the personal data we hold about you.
  3. Right to Erasure: You can request the deletion of your personal information at any time.
  4. Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
  5. Consent Management: We require explicit consent for data collection and processing. You have the right to withdraw consent at any time.
  6. Data Security: We implement security measures to protect your data from unauthorized access, use, or disclosure